(806) 583-0937

Privacy Policy

Effective Date: October 15, 2026

Clay’s Clean Up (“Clay’s Clean Up,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, https://clayscleanup.net/, contact our business, request an estimate, or use our services.

Clay’s Clean Up provides junk removal, property cleanup, tree services, land clearing, landscaping, hauling, and related services in Lubbock, Texas, and surrounding communities.

By using our website or providing information to our business, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, complete a website form, request an estimate, schedule an appointment, or use our services.

Personal Information

Information we may collect includes:

  • First and last name

  • Phone number and mobile phone number

  • Email address

  • Residential, commercial, or service property address

  • Details about requested services

  • Preferred appointment dates and times

  • Messages submitted through contact or estimate forms

  • Photographs or descriptions of properties, equipment, debris, or items requiring removal

  • Other information you choose to provide

Service and Transaction Information

When you request or receive services, we may collect information related to estimates, appointments, service agreements, invoices, payments, and completed projects.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on our website

  • Referring websites or search engines

  • General geographic location inferred from technical information

  • Website interactions, including clicks and form submissions

  • Cookie identifiers and similar tracking information

This information helps us understand website performance, improve functionality, and provide a better experience for visitors.

2. How We Use Your Information

Clay’s Clean Up may use collected information to:

  • Respond to inquiries and requests for information

  • Provide estimates and service recommendations

  • Schedule, confirm, or modify appointments

  • Communicate regarding requested or ongoing services

  • Send service-related phone calls, emails, or text messages as authorized

  • Complete and manage customer projects

  • Process payments and maintain transaction records

  • Provide customer support

  • Follow up regarding estimates and completed services

  • Improve website functionality and customer experience

  • Analyze website traffic and business performance

  • Measure the effectiveness of advertising and marketing activities

  • Maintain business records

  • Protect against fraud, unauthorized activity, and security threats

  • Comply with applicable laws and legal obligations

We use personal information for legitimate business purposes consistent with the reasons it was collected and applicable law.

3. Contact Forms and Estimate Requests

When you submit a contact form, request an estimate, or schedule a consultation through our website, we use the information you provide to respond to your inquiry and assist with your service request.

Our team may contact you using the telephone number or email address you provide, subject to your communication preferences and applicable law.

Submitting a service request does not automatically enroll you in promotional email or text message marketing.

Information submitted through our website forms may be stored within our website’s administrative systems and transmitted to authorized employees or service providers responsible for processing customer inquiries.

We encourage visitors not to submit sensitive personal information, such as Social Security numbers, banking passwords, or complete credit card details, through general website contact forms.

4. SMS and Text Messaging Communications

Clay’s Clean Up may communicate with customers through text messaging to respond to inquiries, provide estimates, coordinate appointments, and discuss requested services.

SMS Consent

When you voluntarily opt in to receive text messages from Clay’s Clean Up, you authorize us to contact the mobile number you provide for the purposes described in the consent disclosure.

Messages may include:

  • Responses to customer inquiries

  • Estimate information and follow-ups

  • Appointment scheduling and confirmations

  • Service-related updates

  • Answers to questions about requested services

  • Customer service communications

These messages may be written and sent manually by a member of our team or delivered using an authorized business messaging service.

Message Frequency and Charges

Message frequency varies based on your inquiry and the nature of your communications with our team.

Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out of Text Messages

You may withdraw your consent to receive text messages at any time by replying STOP to a message from our business or contacting us directly.

You may reply HELP for assistance or call us at (806) 583-0937.

We will honor applicable opt-out requests and discontinue messages covered by the withdrawal of consent, except where a limited response is permitted or required by law.

Consent Is Not Required for Purchase

Consent to receive text messages is not a condition of purchasing or receiving services from Clay’s Clean Up.

Customers who prefer not to communicate by text may contact us by telephone or another available method.

SMS Privacy and Information Sharing

Clay’s Clean Up does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent records may be shared with trusted service providers only to the extent necessary to provide authorized messaging services, maintain communication records, comply with legal requirements, or support our business operations.

Text Message Security

Standard SMS messages are not guaranteed to be encrypted or secure. We recommend that customers avoid sending sensitive financial information, passwords, or other confidential information through text messages.

5. Cookies and Website Tracking Technologies

Our website may use cookies, tracking pixels, tags, and similar technologies to support website functionality, understand visitor behavior, and evaluate marketing performance.

Cookies are small data files stored on a visitor’s device when accessing certain websites.

These technologies may help us:

  • Maintain essential website functionality

  • Understand how visitors find and navigate our website

  • Identify website errors and performance issues

  • Measure contact form submissions and other interactions

  • Evaluate the effectiveness of online advertising

  • Improve website content, usability, and customer experience

Google Services and Analytics

Our website uses Google Tag Manager to manage website scripts and tags. Depending on the tools configured on our website, we may also use services such as Google Analytics and Google Ads conversion tracking.

These services may collect technical information about website visits and interactions in accordance with their respective privacy policies.

You can learn more about Google’s privacy practices at https://policies.google.com/privacy.

Managing Cookies

Most web browsers allow visitors to control, block, or delete cookies through browser settings.

Disabling certain cookies may affect the functionality of some website features.

Browser cookie settings may not prevent all forms of online tracking.

6. How We Share Information

Clay’s Clean Up does not sell customer contact information to third parties for their own marketing purposes.

We may disclose personal information to trusted third parties when reasonably necessary for business operations, including:

Website and Technology Providers

Companies that assist with website hosting, website maintenance, contact form processing, technical support, security, and data storage.

Communication Providers

Telephone, email, customer relationship management, and text messaging providers that help us communicate with customers.

Marketing and Analytics Providers

Service providers that assist with website analytics, advertising measurement, search engine marketing, and the improvement of our online presence.

Employees and Authorized Contractors

Employees, contractors, or service professionals who require information to respond to inquiries, prepare estimates, schedule appointments, or complete requested work.

Payment and Administrative Providers

Payment processors, accounting professionals, and other authorized providers involved in managing business transactions.

Legal and Regulatory Authorities

We may disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect our rights, customers, employees, or property.

Business Transfers

If our business undergoes a merger, acquisition, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

We expect service providers handling personal information on our behalf to use it for authorized purposes and maintain appropriate safeguards.

7. Customer Photos, Reviews, and Testimonials

As part of providing estimates or completing services, we may receive or create photographs and other records documenting properties, cleanup projects, or completed work.

We may use these materials for estimating, planning, documenting, and managing customer projects.

Before publicly displaying customer-identifying photographs, testimonials, or project information for promotional purposes, we will obtain appropriate permission where required.

If you voluntarily submit a review or testimonial on a third-party platform, your review may be subject to that platform’s privacy practices and visibility settings.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may vary depending on:

  • The nature of the information collected

  • Whether you are an active or former customer

  • The status of an estimate or service request

  • Accounting, tax, and recordkeeping requirements

  • Contractual obligations

  • Legal or regulatory requirements

  • Security, fraud prevention, or dispute resolution needs

When personal information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

Certain information may remain in archived backups for limited periods according to applicable backup and retention procedures.

9. Data Security

Clay’s Clean Up takes reasonable steps to protect personal information from unauthorized access, disclosure, alteration, misuse, and loss.

Security measures may include:

  • Restricted access to customer information

  • Password-protected administrative systems

  • Secure website connections

  • Website and software security maintenance

  • Access controls for authorized personnel

  • Security measures implemented by our hosting and technology providers

  • Reasonable data management and retention practices

Although we work to safeguard collected information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should exercise caution when transmitting sensitive information electronically.

10. Your Privacy Choices and Rights

We respect your ability to make choices about how your personal information is used.

Depending on applicable law, you may have the right to:

  • Request information about personal data we maintain about you

  • Request access to certain personal information

  • Request corrections to inaccurate information

  • Request deletion of eligible personal information

  • Withdraw previously provided communication consent

  • Opt out of certain marketing communications

  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information provided at the end of this policy.

We may need to verify your identity before processing certain requests.

Requests are subject to applicable legal exceptions, including circumstances where retaining information is necessary to complete a transaction, comply with the law, maintain security, or resolve a dispute.

We will respond to requests as required by applicable law.

11. Texas Privacy Rights

Clay’s Clean Up operates in Texas and respects the privacy rights available to Texas residents under applicable state law.

The Texas Data Privacy and Security Act provides eligible Texas consumers with certain rights relating to their personal information and establishes obligations for businesses covered by the law.

Some businesses, including qualifying small businesses, may be exempt from portions of the Act.

Where applicable, we will honor rights established under relevant privacy legislation, which may include rights to access, correct, delete, or obtain certain personal information and to opt out of certain processing activities.

Customers may contact us to submit a privacy request or ask questions about the handling of their personal data.

We will review requests in accordance with the laws applicable to our business.

12. Children’s Privacy

Our website and services are intended for individuals seeking residential, commercial, agricultural, or property-related services and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.

Parents or guardians who believe their child has provided personal information may contact us for assistance.

13. Third-Party Websites and Services

Our website may contain links to external websites, including social media platforms, review websites, mapping services, and other third-party resources.

These websites operate independently and may maintain their own privacy policies, cookie practices, and data collection procedures.

Clay’s Clean Up is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of any external services they access.

14. Information Submitted Through Other Channels

Customers may also communicate with Clay’s Clean Up through telephone calls, emails, online business listings, social media platforms, or other communication channels.

Information received through these channels may be used to respond to inquiries, coordinate services, and maintain appropriate business records.

Third-party platforms may independently collect and process information according to their own privacy policies.

If you contact us through an external platform, we encourage you to review that platform’s privacy disclosures.

15. Changes to This Privacy Policy

Clay’s Clean Up may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, legal obligations, or available services.

When changes are made, we will update the effective date displayed at the top of this policy.

Material changes may be communicated through additional notice when required by applicable law.

We encourage visitors to review this policy periodically to remain informed about how their information is handled.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Clay’s Clean Up

3436 West Loop 289
Lubbock, Texas 79407
United States

Phone: (806) 583-0937

Website: https://clayscleanup.net/

We are committed to addressing reasonable privacy-related inquiries and protecting the personal information entrusted to our business.